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T & C’s

FARES AND PRICES

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received. Prices that are quoted include all taxes and fees unless we advise otherwise.

YOUR DEPARTURE POINT

The location of the departure point shall be sent to you via email once your booking has been confirmed. We can not be held responsible for clients showing up late for their tours and will wait no longer than 15 minutes.

AVAILABILITY

The travel products and services sold through The Viñales Experience are subject to availability and can be withdrawn without notice. The tour is confirmed when full payment is received.

DEPOSIT

Any deposits are non-refundable.

IMPORTANT

We request that you carefully check the dates on your confirmation email and to contact us immediately if these are not correct.

CANCELLATION POLICY

  • Cancellation more than a week in advance: 15% administration fee
  • Cancellation between a week and 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 24 hours prior to departure date and time or no-show: 100% of the total amount
  • Rescheduling your tour is an alternative to cancellation and will be under no time constraints
  • Deposits are non-refundable