Excursion questions

Yes! We ask that you book the excursions online via our secure form. This enables us to go ahead organising the excursions with our guides. It also ensures that you have 100% guaranteed your excursion with us and it helps your cash flow in Cuba as well.

(Don’t worry, the money still goes directly to the guide!) 

If you’re happy with your excursion, a tip for your guide would always be welcome but is never an obligation. It’s up to you!

We are happy to offer refunds providing you cancel your excursion at least 24 hours in advance. We cannot offer refunds if you change your mind on the day, or do not show up. 

If it rains heavily and the guide deems it unsafe to carry out the excursion, we will happily organise another time to do the excursion with you. 

Please bear in mind during your Vinales Experience that you are in Cuba! Things may not always run here as they might do in your home country. Standards may be different and that is part of our authentic experience. Embrace the Cuban lifestyle and enjoy it! Because…well… we will not offer refunds on the grounds of cultural differences 🙂 

If you have booked an excursion with us and are not staying in one of our casas, we will give you a clear address and instructions explaining where to meet your guide. 

If you specifically would like the guide to collect you from your casa/hotel, this can be arranged upon request. Please note that if your casa/hotel is a taxi ride away, you would need to cover this cost on the day. 

We accept bookings with children from the age of 5 upwards. We often have young children come on our excursions and they have a great time. The horses are slow, steady, and child friendly.

Without a doubt! Our horses are like part of our family. They are well fed, well loved, and not overworked. 

Make this your first time! We have lots of beginners come on our excursions.

Our horses are slow, steady, and very friendly. They are used to people of all levels, including complete beginners, and are pretty much semi-automatic. Just sit back, don’t panic, and enjoy the ride!

Our guides are professional and will help to make you feel at ease if you are nervous.

Great! Our horses are perfect for experienced riders as well as beginners, and they respond very well to direction. 

Our tours usually last between 3 to 5 hours including generous time for stopping at each of the calling points as detailed on the Horse Riding Excursions page.

If you’d prefer more riding time (i.e. not stopping at any of the usual calling points) and a route that includes much more galloping in open spaces, let us know! We’re happy to be flexible and accommodate to your preferences and abilities. 

Fluent… not quite. Basic English… yes! Spanglish… yes! 

Our guides know the tour-specific English and will give you great and coherent information on each aspect of the tour, from explaining the flora and fauna to how to direct your horse. They give tours to people from around the world daily and seldom have communication issues. 

However, if you would like a fluent English speaker to accompany you during your tour to ask more specific questions, please let us know and for 10CUC extra we are happy to organise this. 

Yes! We have an array of taxis available with different price ranges depending on the car and amount of people. Please get in touch for more information. 

Casa particular questions

Yes! Please reserve your dates through our booking form or by emailing us directly.

We are currently offering two options for payment: 

  • to pay on arrival in cash
  • to pay in advance via PayPal

With both systems, your money still goes to the same place. We prefer an online payment to secure your reservation where possible. 

We are happy to offer refunds providing you cancel your reservation at least 48 hours in advance

We cannot offer refunds if you cancel within 48 hours or do not show up.

Please bear in mind during your Vinales Experience that you are in Cuba! Things may not always run here as they might do in your home country. Standards may be different and that is part of our experience. Embrace the Cuban lifestyle and enjoy it! Because…well… we will not offer refunds on the grounds of cultural differences 🙂 

Yes! We have an array of taxis available with different price ranges depending on the car and amount of people. Please get in touch for more information. 

Yes! Let us know what time you’re due to arrive and we will meet you holding a sign with your name on. This helps you getting lost on the way to our casa!

Yes! Our host is an amazing cook and is happy to prepare you breakfast, lunch and dinner if you would like. Eating with the family is a great way to mix with the locals – don’t worry if you don’t speak Spanish! They’re great communicators. 

Breakfast is included in the price of the room for 2 people. Extra people costs 5CUC per person. 

Lunch costs 6CUC per person and can be tailored to what you prefer (sandwich, fruits, vegetables, rice, beans, meat…). 

Dinner costs 10CUC per person and you’ll have a huge spread of typical Cuban food with all the trimmings. 

Please let us know if you have any dietary requirements. 

Yes! See our information page here

Yes! We have contacts all over the island with lovely casas. Please get in touch for more information.