2.What personal data do we collect from you and how will we do this?
2.1 In order to respond to an enquiry, process and fulfil your booking or send you promotional material, we need to collect personal data from you. You may provide personal data to us in various ways. We have provided examples below (2.2). This may be provided over the telephone, on-line through our website forms or chat service, or in emails to us. Additionally, in order to allow you to experience a more personalised service when you visit our website, we may find out about your interests. We may do so by asking you to provide this information, by reading your comments and/or by looking at the areas of our website you have visited as referred to below.
Depending on what’s required, the personal data we collect may include names and contact details (such as telephone numbers, postal and e-mail addresses) and credit/ debit card or other payment information. It may also include information relating to any disability or medical condition which may affect travel arrangements and dietary restrictions which may disclose your religious beliefs. This sort of information is regarded as sensitive personal data. All references in this privacy notice to personal data include sensitive personal data unless otherwise stated.
2.2 Examples of when and how we may collect your personal information include the following:
• If you submit an enquiry form we will ask for your name and e-mail address. This is so we can effectively respond to your request.
• If you want to make a booking with us, we will ask for the personal information of all persons travelling. This is likely to include the personal data set out above. This is required so that we can make and provide your arrangements.
The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
3. How do we use your personal data?
3.1 We use your personal data to administer, or communicate with you about, your booking.
3.2 Provided you have opted in on our website, we may provide information about other products or services that may be of interest to you.
3.3 We may access, copy, preserve, disclose, remove, suspend or delete any personal data generated, stored, transmitted or used via or in connection with your booking if we are required to so by applicable laws, statutes, regulations, standards or codes of conduct, whether or not compulsory or by competent authority.
3.4 We may use IP addresses for customer profiling purposes.
4. How do we protect personal data?
4.1 We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction: Industry-standard Secure Sockets Layer (SSL) technology (128 bit cipher strength) is used to encrypt sensitive information such as credit card details.
5. To whom do we disclose personal data?
5.1 If you make a booking or booking enquiry, appropriate personal data will be passed on to the relevant suppliers (such as airlines, hotels, car hire companies etc.) who need this information so that your chosen arrangements can be booked and provided or your booking enquiry answered. Once your booking has been made, your personal data may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
5.2 We only provide third parties with the necessary personal data required so that they deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purpose of providing their services and does not collect any personal data from you in the course of performing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking. In making your booking, you consent to your personal data being passed on to the relevant suppliers and other third parties.
6. How can you access, rectify and delete personal data?
6.1 Under GDPR, you can request a copy of all the personal data we hold about you, or delete/modify it. To request, amend or delete the information, please get in touch with us using our email address firstname.lastname@example.org.
6.2 Please note, if you request we delete your data the data will be permanently removed from our system. We will be unable to retrieve any information for any purpose, including processing complaints.
6.3 For information about your rights under UK data protection laws, please visit the Information Commissioner’s Office website.